Monday, August 31, 2015

Avoid These Five Online Advertising No-No’s

In today’s world, you don’t have to go to Hollywood to be a star. All you need is a YouTube account, and of course, something interesting to share.

You don’t need to be a director to make a movie. You don’t need to be a newscaster to deliver news. And you don’t need to be a stock broker to trade on the stock market.

With today’s technology, anyone can do anything, and that includes online advertising. What used to be the exclusive purview of advertising companies can now be done by anyone. You simply decide what platform you want to use, and then sign up. More and more businesses are going it alone in what seems to be an under-the-radar trend.

But the tools making the world more accessible are also making it more dangerous. If you play the stock market without knowing what you’re doing, you could end up broke. Online advertising is definitely something you don’t want to do on a whim.

Here are five simple mistakes that can cause big problems:

1. Not Understanding or Noticing Location Options

If you have ever seen an ad on Google that had nothing to do with your location, it was probably a result of the campaign manager not using targeted location.

When setting location in AdWords, there is a small + tab that opens up the advanced options settings. The default setting is “People in, or who show interest in my targeted location.” This means that if you place ads for a pizzeria, and a searcher is looking for “American Pizza,” they will see your ads even if they are located in Africa. To avoid this, always choose “People in my targeted location.”

adwords-location-targeting

2. Placing Ads on Your Own Selling Websites

Ad placement such as AdSense is an easy way for websites to fill their ad inventory and make some extra money. This is usually a great fix for large news websites, blogs, and other sites that don’t sell online.

However, often, you can find these ads on sites belonging to SMB’s that don’t understand the ads do more harm than good. For example, you won’t see AdSense on the Kissmetrics site because it degrades the user experience and takes attention away from the messaging.

Having ads on a selling site usually does not generate a lot of revenue, and worse still, it takes customers off your site. Additionally, it opens an option for competitors to promote their products on your site.

3. Being an Advertising Yes-Man

Many advertising platforms, such as AdWords, highlight certain features that sound great but don’t always work to your benefit. For example, when choosing your bid strategy on AdWords, you are offered an option to use “Enhanced CPC”. What this actually does (if you look at the fine print) is allow AdWords to raise your bids by 30% in order to get you better placement.

While it may do just that, if you set a certain budget and forget about this setting, then every time you raise the budget, you will essentially be increasing the 30% allowance.

enhanced-cpc

4. Not Understanding the Platform’s Algorithms

You don’t need to be an engineer, but you should have a general grasp of how the platform you choose to advertise on works. It can make a huge difference. For example, AdWords Search is highly based on relevance (Quality Score). The more relevant your keywords, ads, and landing page, the higher your quality score and the less you will pay per click.

On Facebook, each user has an actual value based on how active they are on the site. A user who spends money on Facebook has a higher value than one who doesn’t. Why is that important? Well, if you have an audience of 100k users and the suggested bid is $2, but you decide to place a bid of $0.50, you are in fact telling the algorithm that you want to show only for users who have a value of $0.50.

If $0.50-value users make up 10% of your total audience, your true audience in this case would be 10k users, not 100k. Your budget, set to reach 100k, will show the ads only to the 10k $0.50-value users in your audience over and over again. Eventually, your frequency will get too high, and you will be spamming that audience, which will in turn make your cost higher. And the worst part is that you will never even reach the value audience you really wanted to reach in the first place.

5. Being Your Own Competition

When it comes to bidding, it’s easy to get carried away with your bids. And most platforms make it easy for you to overspend by suggesting what you should pay in order to beat your competition.

If you underpay, your ads might not appear as often. However, this doesn’t mean you should overpay.

You should bid according to your ROI, not your ego. Overpaying puts all your competitors into overdrive and raises bids for everyone. On most major platforms, there are enough impressions to go around.

On AdWords, some advertisers even overbid on their own brand keywords. This makes no sense at all since usually you are the only one buying your brand keywords. Essentially, raising bids on branded keywords simply lets the algorithm know you are willing to pay more, and so you will.

There are cases where your competition might be buying your keywords. Remember, you should always have a higher quality score than they do, and you can beat them that way.

So, should you tackle online advertising on your own?

At the end of the day, it depends on the scope of your business, the results you expect to gain from your campaigns, the budget you plan to spend, and your willingness to learn a new trade. There are many plusses to running your own campaigns, such as full transparency and the ability to monitor your spending and branding. After all, no one knows your business as well as you do.

It is possible to do your own online marketing, but be aware that the endeavor will require the same amount of preparation as doing your own taxes, representing yourself in court, or flying your own plane. You will need to do some homework, understand the inner workings of the platform, and choose settings carefully. If you don’t know what something means, look it up. That’s what Google is for.

Everyone makes mistakes, even the pro’s. Learning to spot the mistakes is key. If something seems off, if you aren’t getting the results you believe you should be, then investigate, go over your settings, and make sure you’re not committing any major advertising no-no’s.

About the Author: Daniel Rosenfeld is a Digital Marketing Professional, always looking for the smallest details which have the largest impact.

Personality Matters: How one company doubled its ROI by customizing ads based on personality

Today’s algorithms can reliably predict people’s personality traits just by analyzing their Facebook updates.

As marketers, we have the ability to use the digital footprint data of our customers to assess their personality, create messages that resonate with them personally and build more effective campaigns.

To see if this really works, let’s look at return on investment (ROI) results from a recent test of customized ads based on personality traits.

Sandra Matz and her fellow researchers from the Psychometrics Centre, University of Cambridge, collaborated with VisualDNA, an agency helping companies leverage psychographic audience data to better personalize their messaging. Together, they worked with an online beauty retailer to conduct an experiment on Facebook, and presented their results at the 2015 Annual Convention of the Society for Personality and Social Psychology (SPSP).

The researchers hypothesized that presenting customers with ads that fit their personality traits (extraversion or introversion) would result in higher ROI for the campaign

The test

To test their hypothesis, they created two sets of ads, one customized towards extraverts and the other tailored towards introverts. Although other personality traits could be relevant, the researchers picked extraversion/introversion for the test, because it was most conducive to creating contrasting ads.

Researchers described the typical extravert/introvert to designers, and the designers came up with corresponding ads.

Next they selected two groups of Facebook users — one consisting of more extraverted people and the other one consisting of more introverted people.

They then showed the two ads to both user segments, such that both groups saw both congruent (e.g., introvert customer/introvert ad) and incongruent (e.g., introvert customer/extravert ad) ads.

Results

Overall, the seven day campaign generated 6.43 million impressions, 390 conversions and 12,830 pounds ($20,000 USD) in revenue for an ad spend of 4,000 pounds ($6,300 USD).

Customizing ads to personality traits significantly improved ROI for both target groups.

Showing introverts an introverted ad was twice as profitable as showing them an extraverted ad. Showing extroverts an extraverted ad resulted in 30% higher ROI than showing them an introverted ad.

Takeaways

To sum up, personality can be a useful tool for better understanding your customers, creating marketing messages that will resonate more with them and increasing ROI for your campaign.

Although personality is a reliable predictor of behavior in situations when people have a fair degree of choice, different contextual factors (e.g., industry, complexity of the decision, social influence) can change the strength or even direction of this relationship.

Remember to study your customers’ personality-behavior relationship specifically; find out what personality traits your existing and potential customers have in common.

You can assess your customers’ personality internally, if you have enough dedicated resources, or you can outsource this task to a vendor. According to Vesselin Popov, Development Strategist, The Psychometrics Centre, University of Cambridge, one advantage of outsourcing personality prediction is that you can anonymize the data.

You don’t need to know your customers’ personal identity to learn what kind of messaging they would prefer.

Now, what is your dominant personality trait?

You might also like

Lead Nurturing: Market to personality and behavior, not job title (from the B2B Lead Roundtable blog)

Discover your personality with a 120-item personality test (from University of Pennsylvania)

1-click prediction of 34 psycho-demographic traits (prediction API of the Psychometrics Centre, University of Cambridge)

Penn Researchers Use Facebook Data to Predict Users’ Age, Gender and Personality Traits (from the University of Pennsylvania)

IBM researcher can decipher your personality from looking at 200 of your tweets (by Dean Takahashi, VentureBeat)

Using The Big Five For Customised Advertising On Facebook by Matz, S.,  Popov, V., Kosinski, M., Stillwell, D., presented at the Annual Meeting of the Society for Personality and Social Psychology (SPSP), 2015.

How to Improve Influencer Engagement? Avoid These 50 Fails

Influencer Marketing

Brands: Stop Doing These Things!

Influencer Marketing is hot and that means the value of influencer relationships is higher than ever.

Working hard to romance in-demand experts to collaborate, co-create and even advocate can be a substantial investment. The mutual benefit from these long term relationships can mean anything from hugely successful marketing programs for brands to top billing at speaking events, book deals and consulting work for the influencers.

Unfortunately, outreach communications, expectations and negotiations with influencers to work together are often so lacking of empathy, relevant context or even courtesy that the industry expert “checks out”. Losing influencers is sad and wasteful.

But it doesn’t have to be that way if you know what makes them leave. Trust me, I work on influencer outreach nearly every day (sending and receiving) and am both guilty of committing some of these influencer marketing sins and having them committed against me.

So, with a little help from some of my marketing influencer friends, here’s a big list of what NOT to do.

50 ways to lose your influencer:

  1. Using the wrong name in a pitch email or other inaccurate information (that should really be correct).
  2. TLDR requests that take forever or never get to get to the point.
  3. Irrelevant requests that have little if anything to do with the influencer’s expertise.
  4. Not making it clear what the value exchange is.
  5. Being too familiar and friendly with influencers on the first contact. Hey, we’re not actually friends (yet) are we?
  6. Making it difficult by asking numerous, complicated questions, like those fun essays in college.
  7. Unreasonable deadlines: “Hi you don’t know me,  but please send me 1,000 words by tomorrow.”
  8. No credibility. Emailing a pitch from a gmail address and pointing to a website that looks really spammy or just bad.
  9. #influencerstalking Following up one day after the first pitch. Then again the next day. Then again the next day and so on.
  10. #failuretofollowup Asking for participation and then never following up.
  11. Cold shoulder. Engaging an influencer online several times and then ignoring them when in person at industry events.
  12. Lying or being disingenuous in any way.
  13. Bait and switch. Offering access to a tool to preview, then requiring an guided demo where the influencer is “sold to”.
  14. Bait and switch 2. Inviting the influencer to an event, then requiring attendance of a presentation where the influencer is “sold to”.
  15. Micromanage. Requiring an unpaid influencer to cover specific topics in specific ways to the brand’s benefit that are not natural to the influencer (or their community).
  16. Taking advantage. Expecting an influencer to do for free, what really should be paid for – moderating a panel, writing substantial content, extensive participation requirements.
  17. When a brand takes unearned credit for ideas the influencer created, wrote about and used in their business.
  18. Misappropriating. Using influencer content in ways never intended, especially when it is monetized by the brand or someone else entirely. Also, misrepresenting how the influencer’s contribution will be used. For example, saying it is for a public article and then using it for a gated ebook.
  19. Making public, disparaging remarks or being disrespectful about an influencer.
  20. Not being patient – these people are busy!
  21. Switching the conditions of participation – shame on everyone if there is not a written, signed agreement for specific expectations.
  22. Not being thankful for the influencer’s efforts. This goes both ways too – influencers should be thankful for the opportunity as well.
  23. Failure to communicate. Managing communications and coordination poorly, in a disorganized way and without clear direction.
  24. No edits. Publishing influencer content “as-is” without copyediting.
  25. Being an asshat. Going over the line with sarcastic humor in influencer communications – you really need to know if they’re in to that.
  26. Slimy SEO. Taking the influencer’s contribution and then SEO-ing the heck out of it with keywords and anchor text galore.
  27. Backchannelling. Reaching out the the influencer’s “boss” or co-worker to ask why the influencer hasn’t responded to pitch emails.
  28. Not being clear about the premise or context of the ask and thereby confusing the pitch.
  29. Being one sided. When brands do not follow through on commitments made to the relationship.
  30. And you are? Changing the client side contact and not doing any kind of hand off to ensure continuity.
  31. Making it incredibly difficult to share the result of the brand/influencer collaboration. i.e. not providing pre-written tweets and social shares, properly sized graphics, embed codes, etc.
  32. Inappropriate asks. “As for asks like promoting your product (books, webinars, conferences, etc.) in exchange for affiliate revenue please DON’T.” via Carlos Gil
  33. “Out-of-the-blue Asks. I get requests from people I know really well every week. What makes you think I’ll make time to work with you if I’ve never interacted with you before? Take some time to comment on my posts, rate my podcast, review my book. I’ll return the favor in a heartbeat. If you hit my inbox out of nowhere… Delete.” via Drew Davis
  34. Too soon. “My pet peeve is when someone follows me on Twitter or Instagram and/or fans me on Facebook and immediately reaches out to me with a request to check out their business.” via Kim Garst
  35. “Ask Them To Sell. Your influencer is there to help you increase the awareness, association and consideration of your brand in a certain space – not to shill for you.” via Gerry Moran
  36. Using the wrong channels to communicate: “Sending me a message about LinkedIn using Facebook.” via Jason Miller
  37. Hello, can I interrupt you? Calling an influencer without an appointment to pitch. via Mark Schaefer
  38. Peerless pressure. PR people that try to persuade influencer involvement because their peers are involved too – except they are not. via Mark Schaefer
  39. Impersonal pitches. When companies send out generic en masse pitches, like a robo-call, but via email. The personal touch can make or break an influencer’s decision to engage. via Chad Pollitt
  40. “Don’t tell me your story, let me tell my story. ‘LESS fabrication, MORE facilitation’ = a boost to your Return on Relationship, #RonR.” via Ted Rubin
  41. Lazy duplication. “When you get that really interesting Tweet inviting you to take a look at something and then when you click through to it you also see that they have composed basically the same message to 579 other people on Twitter.” via John Jantsch
  42. Delegated and impersonal. “Reach out to me directly yourself. Do NOT delegate this critical step to your marketing agency, PR professional, team member, assistant or intern. Do it yourself and make your note personal. If you want me to respond, I expect you to do the asking yourself.” via Heidi Cohen
  43. “Not greasing the skids. Influencers are most likely to add commentary if there is some kind of existing relationship.  This means at least some kind of history where the person reaching out has already been sharing the influencer content.” via Joe Pulizzi
  44. “Expecting too much in one ask. For example, writing a 1000 word article on your platform due this week without a previous relationship.” via Joe Pulizzi
  45. Misleading opportunity. “Asking for 30 minutes of my time to discuss a “partnership” – which actually means you want me to sell your stuff to my clients.” via Ardath Albee
  46. Asks that are complicated, ambiguous and without deadlines. via Rebecca Lieb
  47. Not following up with that blog post, ebook, or copy of the interview the influencer contributed to. Influencers are indeed interested in seeing the fruits of their labors. via Rebecca Lieb
  48. Abusing the kindness of an influencer by asking over and over again without showing any special consideration. “Set the tone and rules upfront. Influencers can’t be expected to take part in everything you do, so say that. Set the ground rules and expectations.” via Bryan Kramer
  49. Giving up, as in not being persistent (over time) with credible, relevant offers and reasons to engage. “Give them a reason to come back, ask them what they are working on and keep the conversation going.” via Bryan Kramer
  50. Spamming. “Signing up for an app that spams your “top influencer” with automated messages is a sure path to a rocky relationship.” via Glen Gilmore

Basically your takeaway from this list is, don’t do these things! Learn from these mistakes, pet peeves and advice.

To be successful with an influencer relationship, brands need to consistently make an effort to research the experts they want to engage and find out what motivates them. Create value and set clear expectations. Make working with your brand a very easy and satisfying experience. Listen and communicate in a meaningful way – not too different than any relationship, actually.

For brand marketers that want to point their influencer marketing efforts in the right direction, I recommend these collections of resources for best practices:

  • Featured Influencer Marketing ResourcesTraackr
  • What You Need to Know About Content & Influencer Marketing. BONUS: Case Study and 18 articlesTopRank Marketing
  • Influencer Marketing eBooksGroupHigh
  • Influencer Marketing EducationOnalytica
  • Social Listening in Practice: Influencer MarketingBrandwatch

You can also learn more about the influencer marketing services at TopRank Marketing.

If you’ve been on the receiving end of influencer outreach and communications, what are some of your pet peeves?

Photo: Shutterstock


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© Online Marketing Blog - TopRank®, 2015. | How to Improve Influencer Engagement? Avoid These 50 Fails | http://www.toprankblog.com

The post How to Improve Influencer Engagement? Avoid These 50 Fails appeared first on Online Marketing Blog - TopRank®.

Four Important SEO Trends for 2015

Google is now better able to reward high-quality Web content that is relevant to a search query and less dependent on traditional signals, such as keywords, according to a recent report from Searchmetrics. Read the full article at MarketingProfs

Track And Learn From Your Competitor's Content

It's this simple: If you don't keep track of your competitors, you're going to lose market share to them. It's important that you monitor what other businesses in your industry are doing in order to successfully build a brand online. […]

Post from: Search Engine People SEO Blog

Track And Learn From Your Competitor's Content

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Written by Adrienne Erin, Design Roast

The post Track And Learn From Your Competitor's Content appeared first on Search Engine People Blog.

Saturday, August 29, 2015

How Do You Know What Content To Create? (FS125)

How Do You Know What Content To Create? (FS125)

The content you publish could be an evergreen source of traffic, revenue, brand love and loyalty.

Or it could be a total waste of time and effort.

So how do you know what content to create?

In this episode we'll show you how to decide what questions you should spend time answering for your audience, including ways to learn right now from other peoples' audiences (in case you haven't built your own yet).

Click play, subscribe in your podcast app, download it for later or do whatever it is you do with these episodes, but please, for all our sakes, enjoy yourself.

It’s better to listen on the go! Subscribe on iTunes


How do you know what content to create? Here’s a huge list of research methods!


The basic problem:

Keep the focus on the customer! You're an expert on your product/service, and that can hold you back.

In an article on the expert's dilemma, Catriona Pollard explains the dilemma this way:

  • Your head is buzzing with a lot of great information yet no clear way to package it into a clear and compelling message that attracts the clients, networks and media attention you'd like.
  • You have expertise in a particular area you know could help people, if only you could find a way to tell them about what you're doing.
  • You're often confounded when you see your competitors in the media, even though they probably know less than you about the topic, and yet, there they are.
  • It sometimes feels like getting access to journalists and coveted speaking opportunities is some kind of "secret club" you don't know the password to.

The only way to solve this problem is to reconnect with your audience. Don't geek out on your product or service stuff, geek out on your audience, their struggles, the questions they're asking, the language they're using.

To reconnect with your audience, follow any number of the research tactics below. Also, spend some time thinking about the answers to these questions:

  • Why are they using your product/service?
  • What do they hope to get out of it?
  • What’s in it for them?
  • What's the number 1 question you get asked all the time?

Research methods:

Below are several research methods you can use to discover great topics to make your content about. We talk at length about each method in the episode, so if you want more information on any of them definitely listen to the podcast above.

Answer your own questions

  • Take your own personal inventory: what were the hardest parts about this topic for you when you were getting started with it? What resources did you wish you had to make the learning go smoother?

Use your own audience

Use other audiences

  • Research the competition: use Buzzsumo or Open Site Explorer (linked below) to find out what are their most popular topics?

    • Read their blog comments. Huge amount of insights into audience questions there.
    • INSIGHT: you're looking for the question behind the headline. What questions are these articles answering?
    • INSIGHT: imagine the customer saying this, "If I had a magic wand to help me with (your topic here), I'd want something like…" What would be the magical solution to their struggles?
  • Use Amazon.com:

    • Find several books about your topic, look through the table of contents for ideas.
    • On those same books, read all the 3 star reviews. Any trends emerge on questions the readers are still asking?
  • Use Quora: search for your topic there. What are the most popular questions? Who are the most popular answerers? What are the questions behind the headlines?
  • Keyword research: here's how to do it. Your mileage may vary on the value of this one.
  • Find influencers in your topic/niche: what are they sharing? What questions are behind those headlines?

    • e.g., Hitten Shah. Some questions I'm seeing behind the headlines: what is a smart process for making content that works? Is there a checklist I can use to evaluate if the article I've just created is good or not?
  • Social Exploring: searching for your topics at places like Instagram, Pinterest, iTunes, YouTube, vine, etc, can make you see different things.
  • Read forums: find some forums your audience is a part of, get involved and pay attention. You can find a ton of great questions to answer in forums.

Show notes:

How To Reverse Engineer Massively Shareable Content (FS086)

How to Do Keyword Research for SEO: A Beginner's Guide

Richard Saul Wurman – Wikipedia, the free encyclopedia

BuzzSumo: Find the Most Shared Content and Key Influencers

Open Site Explorer | Moz

Online Marketing News: Facebook Gets An Assistant, Tweets Show In Search, Native Beats The Rest

How & Where Are Brands Placing Their Content Budgets

The Big Content Spend: How & Where Are Brands Placing Their Content Budgets [Infographic] – In this infographic, we’re taking a look at just how big of an investment companies are putting into content marketing this year. What kinds of brands believe in content, and invest in it as a major form of marketing? What kind of investments are being made? With numbers in the billions, the findings may (or may not) surprise you. Social Media Today

Twitter Introduces New Audience Platform – Twitter continues to push out updates in its ongoing efforts to improve the functionality of its offerings. Twitter

Native Videos Beat Out Every Other Video Format on Twitter – Of all branded videos on Twitter, only 31% are posted natively – but those account for 67% of total video engagement. Socialbakers

Survey: 35% of Users Check Their Phones More than 50 Times Per Day – Delvv, developer of the Glean personalized news reading app, has announced the results of its Delvv Mobile Overload Report which measured the ‘volume of information’ U.S. users experience on their smartphones. SocialTimes

Is Instagram’s Rapid Growth Slowing Down? Engagement And Follower Growth Down – Summer lull or signs of saturation? A study conducted by Locowise found that overall engagement on Instagram was down 19 percent in July, and that follower growth was down 77 percent. Another recent Pew study noted that Instagram has doubled its community since 2012. Social Media Today

1 in 3 Marketers Say They Have All The Tech Tools They Need – Fewer than 1 in 10 marketing, sales and business professionals (predominantly B2B) say they have all the marketing technology tools they need and fully utilize what they have, according to a survey from Ascend2.  MarketingCharts

Google Controls 65 Percent Of Search, Bing 33 Percent — [comScore] – In terms of non-network share, Bing saw a tiny 0.1 percent gain in July, and so did Ask. Google was flat with 64 percent, unchanged for the past three months. Yet Google’s market share is down from 67.6 percent a year ago. Search Engine Land

Tweets Officially Show In Google Desktop Searches – It looks like Google gives a f**k about Twitter after all, at least a little. The industry continues to speculate on whether or not the search powerhouse may acquire the microblogging platform, but in the mean time, Tweets have started showing up in search results. Search Engine Watch

LinkedIn Ads Rolls Out New Campaign Management Tool – A newly redesigned LinkedIn ad manager has been rolled out giving paid promoters a much cleaner and more user-friendly way to place their paid spend. Social Media Today

Facebook Launches M, a Siri-Like Personal Assistant for Messenger – This week Facebook announced its beginning a very small roll out of a digital assistant service that will live within Messenger. The service, called M, is capable of completing tasks and finding information upon request. Facebook

LinkedIn SlideShare Introduces Clipping, Saving Your Favorite Content Just Got Easier – Clipping enables our users to identify and save the best slides within a presentation to a Clipboard. And deeper integration with LinkedIn identity brings credibility to the content – providing more details on the professional behind the content. There’s so much information at our fingertips today, but it’s often hard to separate the good quality content from the noise. LinkedIn [Client]

Facebook Finally Gives in and Allows Animated GIFs in Posts and Ads – Facebook is about to get a whole lot noisier… and it’s about time! Finally, Facebook has decided to get with the rest of the Internet program and allow animated GIFs in ads and Page posts. Social Media Today

What were the top online and digital marketing news stories for you this week?

Thanks for reading and have a great weekend!

Infographic: Express Writers


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© Online Marketing Blog - TopRank®, 2015. | Online Marketing News: Facebook Gets An Assistant, Tweets Show In Search, Native Beats The Rest | http://www.toprankblog.com

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How Marketing Funnels Work

If you’ve spent any time learning about marketing analytics, you’ve probably come across the term “funnels.” If you’re curious about what they are and how they can help, this post is for you.

What Are Funnels?

You undoubtedly want visitors on your website to take certain actions. Maybe you want them to make a purchase, sign up, or fill out a form. When someone does something you want them to do, it’s known as a conversion. The visitor converts from browsing to taking the action you want them to take.

A funnel is the set of steps a visitor needs to go through before they can reach the conversion.

Think about the Amazon purchase funnel. There are a few steps a visitor has to go through before they can purchase a product. Here’s how it looks:

  • They have to visit Amazon.com
  • They have to view a product
  • They have to add a product to the cart
  • They have to purchase

There are additional steps/actions that can be taken in between each of these steps, but they do not matter in the purchase funnel. For example, a visitor may view Amazon’s About page, Contact page, and Careers page, but we don’t need to count these in the funnel because they aren’t necessary steps.

Why is the set of steps to conversion called a “funnel”? Because at the beginning of the process, there are a lot of people who take the first step. Then, as the people continue along and take the next steps, some of them drop out, and the size of the crowd thins or narrows. (And even further along in the process, your sales team gets involved to help close the deal.)

marketing-funnel-example

The top of the funnel is where everyone goes in (visiting your site). Only the most interested buyers will move further down your funnel.

So when you hear people say “widen the funnel,” you now know what they are referring to. They want to cast a larger net by advertising to new audiences, increasing their brand awareness, adding inbound marketing, etc. in order to drive more people to their site, thus widening their funnel. The more people there are in a funnel, the wider it is.

You aren’t limited to using your funnel strictly for signing up and/or purchasing. You can put funnels all over your website to see how visitors move through a specific website flow.

You may want to track newsletter signup (Viewing newsletter signup form > Submitting form > Confirming email) or a simple page conversion (Viewing a signup page > Submitting signup). Figure out what your goals are and what you want visitors to do on your site, and you can create a funnel for it.

Once you have the data, you’ll be able to see where roadblocks are and optimize your funnel. Let’s dig a little deeper into that.

Why Funnels Are Beneficial

With a funnel report, you can see where you are losing customers.

Let’s take your average SaaS business as an example. Here’s how a funnel may look for them:

  • Visited site
  • Signed up for a trial
  • Used product
  • Upgraded to paying

Do people have to use the product before paying? They don’t, but it’s a good idea to track it so you can see if it’s a roadblock for them.

Here’s how that funnel would look in the Kissmetrics Funnel Report:

kiss-saas-funnel-opportunity-spotted

In this example, the business manages to get 165 people to use the product, but only 13 people convert to Billed. There are opportunities for improvement at every step of the funnel, but it’s important to first work on the areas that need the most attention. The more people they can convert to Billed, the more revenue they’ll have. This should be the first area of the funnel to optimize.

A Funnel in Real Life

Funnels occur everyday with consumers. Let’s look at the funnel process for a retail store and see the corresponding steps in an ecommerce store. We’ll be tracking a purchase funnel.

funnel-report-comparison-retail-store-ecommerce

The Ecommerce store has the fortune of being able to see a funnel. If they use Kissmetrics, they’ll see the exact number of people that move through the funnel, and where and when they drop off in the purchase process.

funnel-report-comparison-retail-store-ecommerce

Okay, so now we have an understanding of what a funnel is and why it helps. Let’s take a look at two products that offer funnels – Google Analytics and Kissmetrics.

How Google Analytics Funnels Work

Google Analytics offers funnels, and we’ve written extensively about it in the past. There are a few things you’ll need to know when creating funnels in Google Analytics:

  • It’s a pretty basic funnel. If you don’t want to dive deep into the data and optimize, you can go with this.
  • You cannot go back and retroactively view data. Once you create your funnel, you’ll only be able to the funnel going forward as the data comes in.

Click here to learn how to set up a conversion funnel in Google Analytics.

How Kissmetrics Funnels Work

Kissmetrics funnels, on the other hand, are simpler. You just create your events and then set up the report. Events are various actions people take on your website. These may include signing up, downloading something, clicking on something, viewing a page, using a feature, etc. Once you have these set up, you can create funnels. There are a few benefits to Kissmetrics funnels:

  • You can go back and retroactively view data. Want to create a funnel that views your performance 3 months ago? No problem. As long as you were tracking data during that time, you can go back and view your performance. If you weren’t tracking data during that time, there are ways to import data into Kissmetrics.
  • It doesn’t matter if people leave your funnel and then return to it and convert. In other words, they don’t have to follow a strict path. In the example funnel above, a visitor can go on other pages of your site before signing up. They don’t have to go to your homepage and then straight to signing up. If they go to your homepage, then your About page, your Contact page, and your Pricing page, and then enter signup, they’ll still be counted.
  • It doesn’t matter if the conversion takes a long time to happen. As long as it’s within your date range, you can track it. Do you have people who visit your site one day and sign up 20 days later? If it’s within your date range, Kissmetrics will register the signup conversion.
  • You can segment your traffic to see your most valuable segments. This can come in especially useful if you’re tracking traffic or UTM segments. Tracking these can help you find your highest converting sources. Once you know what they are, you can put more effort into getting more traffic from those sources. We covered this in this blog post on increasing conversions.
  • We don’t track pageviews. Our technology tracks every person on your site. This means you can see each person in every step of your funnel. Take, for instance, the example funnel above. With the Kissmetrics funnel, you can see the people who did not convert to “Billed.” You can then email them to gather feedback and find out why they decided not to convert to paying. You can then take this information back into your product development and marketing.

Recap

We’ve gone through a fair amount, here’s a recap:

  • When someone on your website does something you want them to do (i.e., sign up, make a purchase, fill out a form, etc.), it is known as a conversion.
  • A funnel is used to track the steps that lead up to that conversion. For example, Ecommerce companies want people to purchase products on their website. Their funnel may have these steps – visited site > viewed product > placed product in cart > purchased.
  • Using a funnel report you can see where people are dropping off in the path to conversion.
  • Both Google Analytics and Kissmetrics provide funnels. Each have their unique use cases. Kissmetrics provides additional reports in addition to the Funnel Report.

Video Explanation

Want to know more about the Kissmetrics Funnel Report? Just click play below.

Ready to see how the Funnel Report and other Kissmetrics reports can be used to grow your business? Then request a personal demo today.

About the Author: Zach Bulygo (Twitter) is a Content Writer for Kissmetrics.

4 Creative Uses of Marketing Automation

From automating marketing emails to automating your Facebook and Twitter posts, marketing automation offers businesses of all shapes and sizes many different benefits. From eliminating tedious and often repetitive tasks, to ensuring efficiency is optimised in every aspect of work […]

Post from: Search Engine People SEO Blog

4 Creative Uses of Marketing Automation

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Written by Jonny Ross, jonnyross.com

The post 4 Creative Uses of Marketing Automation appeared first on Search Engine People Blog.

How to Create Content That Drives Organic Traffic

When writing content, there are a lot of factors you have to keep in mind. You need:

  • A great headline that’ll get people to click (without it being clickbait).
  • Well-written content that must get to the point, move along, be an enjoyable read, etc.
  • Memorable content.
  • Content that achieves a goal promised early on. This article on book titles, for instance, implies that it will show you how to pick the perfect book title. So, by the end of the article, the reader should know how to do that, or at least have learned a lot.
  • Content that creates engagement. If the article was written well, people will talk about it in the comments. This is especially true if they found something useful or had a question about something. (Hopefully, they won’t leave comments because they found errors or false statements in your content.)
  • Content that gets some action out of the reader. This can be a social share, subscribing to your blog, commenting, following you on social, etc.

In addition to all this, the content should be search engine friendly. These documents from Google and Bing outline what they view as good content, but there are a few things they left out.

Today’s infographic shows you how to create content that drives organic traffic. Take a look….

How to Create Content That Drives Lots of Organic Traffic
Courtesy of: Quick Sprout

Content marketing is tough, but ensuring you have SEO down (see building an SEO optimized web page) will make your job a little easier.

For more on SEO and content, see our SEO category and our blogging category.

About the Author: Zach Bulygo (Twitter) is a Content Writer for Kissmetrics.